Mail-in repair

Mail-In Repair From Anywhere in the US

Phone, laptop or game console, shipped to our Midtown Atlanta bench from any state. Free diagnosis, a quote you approve before any work, free return shipping and a 30-day warranty on parts and labor.

1372 Peachtree St NE, Suite S28, Atlanta, GA 30309

How mail-in repair works.

Four steps, one ticket number, and a person answering when you call.

01

Request a mail-in ticket online

Fill in the form below and your ticket opens straight away. We email the ticket number, the QR code and a printable slip to put inside the box.

02

Ship it to us with tracking

Box the device, put the slip inside and send it to KYATECH Phones and Computers Repair, 1372 Peachtree St NE, Suite S28, Atlanta, GA 30309, with your own tracking number.

03

Free diagnosis and quote

We inspect it on arrival, diagnose it at no charge and send you a quote. Nothing is repaired until you approve that quote.

04

We repair and ship it back

Once the repair is finished and your invoice is paid online, the device ships back to you. Return shipping is free on every completed repair.

Shipping, both ways.

You ship it to us with tracking. We ship it back free, once the repair is done and the invoice is paid.

You ship it with tracking

Send the device with any carrier you like and keep the tracking number. Pack it well, insulate the screen and mark the box as fragile.

Free return shipping

Return shipping is free on every completed repair. We ship nationwide, so the trip back to you costs nothing extra.

Ships back after payment

Devices ship back once the invoice has been paid online. We send the tracking number by email and text the moment it leaves the bench.

Ship to

KYATECH Phones and Computers Repair

1372 Peachtree St NE, Suite S28, Atlanta, GA 30309

What to include in the box.

A tidy box gets a faster repair. This is the whole list.

  • The device itself, powered off and backed up if it still turns on.
  • Its charger and cable if the fault is charging or battery related.
  • The printed mail-in slip with your ticket number, or your ticket number written on a paper.
  • Your return address, if it differs from the address on the request.
  • Sign out of iCloud or Google where you can, or include the passcode so we can test the repair.

30-day warranty on parts and labor.

Mail-in repairs are covered exactly like a walk-in. If the part or our workmanship fails within 30 days, ship it back and we put it right at no charge.

Mail-in repair questions.

The things customers ask us most about this repair. Anything else, call or text and we will answer it.

How does mail-in repair work from start to finish?

You send the form and your ticket opens straight away with a ticket number and QR code, you ship the device with tracking, we diagnose it free and quote you, and once you approve the quote we repair it and ship it back.

Do I pay for shipping to you?

You cover the cost of getting the device to us, and you choose the carrier and the speed. Return shipping is free on every completed repair.

When does my device ship back to me?

After the invoice is paid online. As soon as the payment is in, the device is packed with care and shipped to your return address with tracking.

What happens if the device cannot be repaired?

The diagnosis is free, so you owe nothing for looking at it. If it is not worth repairing, we tell you why and ship it back to you.

How long does a mail-in repair take?

Most devices are diagnosed within one business day of arriving, and most repairs are finished the same day we have your approval. The shipping time each way is on top of that.

What if my device is damaged in transit?

Photograph it before you seal the box and keep your carrier receipt. We photograph every device on arrival, so any transit damage is documented on both sides before work starts.

Is the repair covered by a warranty?

Yes. Every repair carries a 30-day warranty on both parts and labor, whether you walked in or shipped the device to us.

Your details

10% off the repair total. One discount per repair, and we verify it before it applies.

The device

What's wrong with it?

Pick the device type above and the common issues for it appear here.

A photo of the damage helps us quote faster. Photos are private and only visible to you and our team.

Return shipping address

Where we ship the repaired device back to.

Optional. Paste it and we follow the parcel for you, so you can see when it arrives.

Ship your device to

KYATECH Phones and Computers Repair

1372 Peachtree St NE

Suite S28, Atlanta, GA 30309

You send the device with tracking and we email your ticket number, the QR code and a printable slip to put inside the box. Return shipping is free on every completed repair.